Terms & Conditions

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services. By using the Services, you represent and warrant that you meet these requirements.

2. Description of Services

TradelineAI provides AI-powered phone answering services designed specifically for tradesmen and service businesses. Our services include automated call handling, lead capture, and customer interaction management.

3. Account Registration

To access certain features, you may be required to create an account. You agree to:

• Provide accurate, complete information
• Maintain and update your information as needed
• Keep your login credentials secure
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts at our discretion.

4. User Responsibilities

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not:

• Use the Services for fraudulent, unlawful, or malicious activities
• Attempt to bypass or interfere with security features
• Reverse-engineer, modify, or copy the Services
• Use the Services to generate harmful, misleading, or deceptive content

We may investigate and take legal action regarding misuse of the Services.

5. AI-Generated Responses

TradelineAI uses artificial intelligence to answer phone calls, interact with callers, and capture lead information on your behalf.

You acknowledge and agree that:

• AI-generated responses may be inaccurate, incomplete, or misunderstood by callers
• The AI may not handle all call scenarios perfectly
• You are responsible for reviewing captured leads and following up appropriately
• You should verify any important information provided to or captured from callers

TradelineAI disclaims all liability for miscommunication or errors in AI-handled conversations.

6. Payments and Subscriptions

Certain features may require payment. By subscribing or purchasing, you agree to:

• Provide accurate payment information
• Authorize recurring charges (if applicable)
• Pay all applicable fees, charges, and taxes

Subscriptions automatically renew unless canceled prior to renewal. All fees are non-refundable unless required by law or explicitly stated in our refund policy.

7. Intellectual Property

All content, software, algorithms, trademarks, branding, and materials associated with TradelineAI are owned by us or licensed to us.

You may not copy, distribute, modify, sell, or create derivative works unless expressly authorized.

8. User-Submitted Content

If you upload or submit content, you grant TradelineAI a worldwide, royalty-free, non-exclusive license to use, process, store, and display that content for operating the Services.

You represent and warrant that your content:

• Does not violate any rights of others
• Does not contain unlawful or harmful material

9. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

10. Third-Party Services

The Services may interact with or provide links to third-party platforms. We are not responsible for:

• Content provided by third parties
• Actions of third-party providers
• Availability or performance of external services

Use third-party services at your own risk.

11. Termination

We may suspend or terminate your access to the Services at any time for:

• Violating these Terms
• Misusing the Services
• Legal or operational reasons

Upon termination, your right to use the Services immediately ceases.

12. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied.

We do not guarantee that the Services will be:

• Error-free
• Available at all times
• Accurate or reliable
• Free of bugs, viruses, or harmful components

13. Limitation of Liability

To the fullest extent permitted by law, TradelineAI is not liable for any:

• Direct, indirect, incidental, or consequential damages
• Loss of profits, data, or business
• Decisions made based on AI-generated content
• System outages or loss of access

Your sole remedy for dissatisfaction with the Services is to stop using them.

14. Indemnification

You agree to defend, indemnify, and hold TradelineAI harmless from any claims, losses, liabilities, or damages arising from:

• Your use of the Services
• Violation of these Terms
• Violation of any rights of another person or entity

15. Modifications to Terms

We may update these Terms at any time. Changes take effect when posted. Continued use of the Services after changes means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles.

17. Dispute Resolution

Any disputes arising from or relating to the Services shall be resolved through:

• Good-faith negotiation
• Binding arbitration or local court system (depending on your jurisdiction)

Class actions and jury trials are waived to the maximum extent permitted by law.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: