Privacy Policy

Last Updated: November 20, 2025

TradelineAI ("TradelineAI," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our website, application, tools, and related services ("Services").

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide Directly

  • Account information: Name, email address, phone number, username, password
  • Business information: Business name, trade/industry type, service areas
  • Payment information: Billing details, transaction data (processed through third-party payment providers)
  • Voice settings: Preferred AI voice configurations for your phone answering service
  • Customer support messages: Emails, chat conversations, or other communication

1.2 Call Data and Recordings

  • Call recordings: Audio recordings of calls handled by our AI phone answering service
  • Call transcripts: Text transcriptions of conversations between the AI and callers
  • Lead information: Names, phone numbers, and other details captured during calls
  • Call metadata: Duration, timestamps, caller phone numbers, call outcomes

1.3 Automatically Collected Information

When you use TradelineAI, we may automatically collect:

  • Device information: Hardware model, IP address, browser type, operating system
  • Usage data: Pages viewed, actions taken, feature interactions, timestamps
  • Cookies and tracking technologies: Cookies, pixels, analytics tags

1.4 Information from Third Parties

We may receive information from:

  • Payment processors (e.g., Stripe)
  • Telephony providers (e.g., Twilio)
  • AI voice services (e.g., ElevenLabs)
  • Analytics services

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our AI phone answering services
  • Handle incoming calls and capture lead information on your behalf
  • Store and provide access to call recordings and transcripts
  • Personalize AI voice responses based on your business and trade
  • Process payments and manage subscriptions
  • Send service notifications, updates, and support responses
  • Prevent fraud and ensure platform security
  • Analyze usage to develop new features and improve AI accuracy
  • Comply with legal and regulatory obligations

We do not sell personal information.

3. How AI Uses Your Data

TradelineAI uses artificial intelligence to answer phone calls, interact with callers, and capture lead information. You acknowledge that:

  • Call audio and transcripts are processed by AI models to understand caller intent and respond appropriately
  • Anonymized and aggregated call data may be used to improve AI response quality and accuracy
  • Your business information is used to personalize AI responses for your specific trade and services

We do not use your call recordings or personal customer data to train public or shared AI models.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Authenticate users and maintain login sessions
  • Save user preferences and settings
  • Improve platform performance and reliability
  • Analyze user behavior and usage patterns
  • Deliver relevant content and features

You can manage cookie preferences through your browser settings.

5. How We Share Your Information

We may share information with:

5.1 Service Providers

Trusted vendors who help us operate the Services, such as:

  • Cloud hosting providers (Google Cloud Platform)
  • Payment processors (Stripe)
  • Telephony services (Twilio)
  • AI voice services (ElevenLabs)
  • Analytics platforms
  • Customer support tools

These providers are required to protect your data and use it only for providing services to us.

5.2 Legal and Regulatory Compliance

We may disclose information if required to:

  • Comply with law, regulation, court order, or government request
  • Prevent fraud or security threats
  • Protect the rights and safety of TradelineAI and our users

5.3 Business Transfers

If TradelineAI is involved in a merger, acquisition, financing, or asset sale, your data may be transferred as part of the transaction.

6. Data Storage and Security

We implement reasonable technical and organizational safeguards to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure cloud infrastructure with access controls
  • Regular security audits and updates
  • Employee training on data protection practices

However, no system is completely secure, and we cannot guarantee absolute protection of data. You are responsible for maintaining the confidentiality of your login credentials.

7. International Data Transfers

If you access the Services from outside the United Kingdom, your data may be transferred and processed in a jurisdiction with different data protection laws. We take reasonable measures to ensure adequate protection in accordance with applicable regulations, including GDPR.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access personal data we hold about you
  • Correct inaccurate information
  • Delete your account or personal data
  • Restrict or object to data processing
  • Request data portability
  • Opt out of promotional communications
  • Manage cookie preferences
  • Request copies of call recordings and transcripts

To exercise your rights, contact us at support@tradelineai.com.

9. Retention of Information

We retain information as long as necessary to:

  • Provide the Services and maintain your account
  • Fulfill legal and regulatory obligations
  • Resolve disputes and enforce agreements
  • Provide access to historical call data and recordings

When data is no longer needed, it is securely deleted or anonymized. Call recordings and transcripts are retained according to your subscription plan and applicable legal requirements.

10. Children's Privacy

TradelineAI is not intended for individuals under 18 years old. We do not knowingly collect personal information from minors. If you believe a minor has provided personal data, contact us to request deletion.

11. Third-Party Links and Services

The Services may contain links or integrations to third-party sites. We are not responsible for:

  • The privacy practices of external websites
  • Content provided by third parties

Use third-party services at your own risk.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes take effect when posted on this page. Continued use of the Services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: support@tradelineai.com

TradelineAI Limited

3rd Floor, 86-90 Paul Street, London, England, United Kingdom